CTO Hotline

This spring, Ziegler Link•age Funds and LeadingAge CAST conducted the second annual CTO Hotline survey. The survey uncovers how not-for-profit senior living and care providers are approaching the swiftly evolving technology landscape, including how they prioritize new technology initiatives, resolve challenges, and assess efficacy. In this report, we aim to summarize this data in a way that helps readers better understand not only the prevailing trends in this industry, but also how their organizations can continue to progress on their digital journeys.

Readers of this report will notice several recurring themes:

• Providers want technology to optimize back-of-house operations, leaving more time and energy available for human staff to deliver a highly personal resident experience
• Change is exciting, but not always easy
• Technology governance to support more intentional decision-making is becoming the norm
• Residents and staff are expecting a higher-tech environment in which to live and work
• AI competence and confidence are drastically improving, with adoption of new AI tech rising in tandem
• Cybersecurity remains a top priority
• Integrations are key
• Measuring the effectiveness of new tech remains a challenge