Deconstructing the Telehealth Industry: Part II

Improving the Access Points of Healthcare Delivery

Since we published our first edition of “Deconstructing the Telehealth Industry” in 2016, the virtual care sector has hit a tipping point. At long last the sector is gaining widespread acceptance, proving its positive impact on the quality, cost, and availability of care, and increasingly becoming a visible, high-engagement tool in almost every aspect of the healthcare value chain.

As the virtual care movement grows, disagreements abound over how it should be used, who should use it, and even what to call it. Ultimately, it’s just healthcare, delivered using new digital technologies. In this paper, we will use the umbrella term “virtual care” as our standard phrase of choice to describe this subsegment.

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