OUR TEAM

Dan Hermann joined Ziegler in 1987. In 2018 he was named President and CEO. He also is the Head of Investment Banking, a member of the Ziegler Board and Executive Committee. As the Head of Investment Banking, Dan is directly responsible for managing Ziegler’s Investment Banking activities. He not only fosters the growth of existing practices, but also pursues potential new practices. With a focus on cross-practice collaboration, he plays on active role in maximizing synergistic opportunities across all investment practices, especially within the healthcare and senior living sectors.

As the head of both the healthcare and senior living practices, Dan was instrumental in the creation of and fundraising for the Ziegler Link•Age Longevity Fund, L.P. (the “Fund”). The Fund is one of the first to focus on the aging market and companies that provide innovative products, services and technologies to meet the growing needs of seniors and senior living providers in this changing era of healthcare reform.

During his 30-year tenure with Ziegler, Dan has become a leading investment banker in the senior living industry. He has structured and led or co-led more than 325 senior living financings exceeding $8.2 billion, cumulating far-ranging experience in the management, structuring and financial analysis of every type of senior living financing.

Dan has utilized his expertise to create financing structures for a large clientele – from stand-alone nursing homes to multi-facility, multi-state systems, including start-up campuses and campuses undergoing major renovation projects. His particular emphasis in recent years has been to provide resources for key decision-makers in an organization to effectuate sound financial and strategic planning initiatives. To that end, Dan has assisted numerous multi-facility systems in their corporate planning efforts. When appropriate, he assists these and other organizations in the structuring of their financings and has developed financing alternatives using the broadest range of financing structures available to maximize yields and flexibility for his clients: traditional fixed rate issues, credit enhanced variable rate structures, extendable rate unenhanced issues, derivative applications, and off-balance sheet financings. Prior to joining Ziegler, he worked for a “Big Four” public accounting firm.

Dan currently resides on a number of investment committees, including the Ziegler Link•Age Longevity Fund, and is on the Advisory Board for Caremerge and the Board for Masterpiece Living. In October 2005, Dan was named to the Contemporary Long Term Care 2005 CLTC Power & Influence Top 25 listing, the magazine’s selection of today’s decision makers “who hold the reins and help shape the path” for senior living. He has lectured at Harvard and internationally on senior living finance (its historical trends, strategic positioning issues, growth potential and other), and served as a member of the CARF-Continuing Care Accreditation Commission’s Financial Advisory Panel.

Dan received a B.S. in finance and accounting from Illinois State University, Normal, Illinois, and an M.B.A. with an emphasis in health services management from Kellogg Graduate School of Management at Northwestern University, Evanston, Illinois. He is a Certified Public Accountant and holds a number of securities certifications.

Thomas Meyers joined the senior living team at Ziegler in 1996. He is a Co-Practice Leader of Ziegler’s Senior Living Finance Practice and he is responsible for marketing Ziegler’s brand in five Midwest states. He has considerable experience in structuring rated and unrated financings for Ziegler’s multi and single-site senior living clients. Transaction experience includes bond financings for start-up new campus life plan communities, expansion and repositioning projects as well as refinancings. Tom has considerable expertise surrounding the solicitation of bank credit for senior living providers. His experience also includes sponsorship transition work.

In his 28-year tenure, Tom has participated in 180 financings raising approximately $4.5 billion of capital for Ziegler’s senior living clients. He is a frequent speaker at the national and state level on senior living related topics. Tom is regularly asked to present to and to interact with senior living provider board and leadership teams. Prior to joining Ziegler, he worked with the Union Bank of Switzerland’s (UBS) Corporate and Institutional Finance Team serving the bank’s Fortune 250 and large international clients.

Tom received a Bachelor of Science degree in Finance from Miami University in Oxford, Ohio and a Master of Business Administration from Northwestern University’s Kellogg School of Management in Evanston, IL.

Mary Muñoz joined the senior living team at Ziegler in 1999. She manages the western region of Ziegler’s senior living practice.

Mary works with a broad variety of senior living communities and multi-facility systems in strategic planning for growth, as well as creative financing strategies. She has extensive experience with start-up CCRC projects, campus expansions and redevelopments, and refinancings. She also specializes in financing senior living mergers and acquisitions, and in strategic and capital planning consulting services. Mary’s senior living bond transactions since joining Ziegler total over $8.5 billion plus in par amount.

Prior to joining Ziegler, Mary spent 12 years in a variety of healthcare lending and corporate finance roles. Immediately prior to joining Ziegler, she was a managing director in KPMG’s Health Ventures practice. She worked with clients on strategic capital planning, private equity financing, and business plan development. While at KPMG, she structured and executed over $500 million of senior and subordinated debt offerings for healthcare clients. Prior to joining KPMG, Mary managed the national healthcare finance groups at Wells Fargo Bank and The Bank of Nova Scotia, raising over $5 billion to fund healthcare provider mergers and acquisitions and leveraged recapitalizations.

Mary is a frequent speaker at state and national conferences on a wide variety of senior living topics, and has published numerous articles on senior living finance and credit topics. She received a B.A. and a M.B.A. from Emory University, Atlanta, Georgia. Mary also holds Series 7, 66, 53 and 24 licenses.

Richard Scanlon joined the senior living team at Ziegler in November 1993. He opened the firm’s office in St. Petersburg, Florida, to serve the investment banking needs of not-for-profit senior living providers located in the southern United States and is one of the longest tenured bankers in the senior living sector. As part of his responsibilities as a Senior Managing Director, Rich coordinates the firms fixed rate, senior living practice as well as serving as investment banking liaison to the sales/trading desk and institutional investor community. 

Throughout his 31 years as a senior living investment banker at Ziegler, Rich has been responsible for the structuring of more than $6.9 billion in healthcare bond issues for not-for-profit senior living providers ranging from small campus expansions to large start-up communities utilizing a complex plan of finance. He has been a strategic partner to a number of the largest multi-facility providers and single-sites with communities located in the southeast. In Texas, these multi-site communities include Air Force Villages (six transactions for $270.3 million), Buckner Retirement Services (six transactions for $582.5 million), and Methodist Retirement Communities (11 transactions for $570.3 million). In Florida, the multi-site communities include SantaFe Senior Living (three transactions for $314.9 million) and Convivial (three transactions for $126.6 million). Recent Florida single-site client financings include Shell Point (nine transactions for $750.0 million), The Mayflower, Fleet Landing, Village on the Isle, Sunnyside Village, Waterman Communities, and the new campus for Legacy Pointe at UCF. Rich completed Ziegler’s first Bond Anticipation Note (BAN) financing in January 2007 and has subsequently completed numerous BANs issues to assist organizations with their growth objectives. 

With the continued evolution, growth, and maturation of senior living providers in the south, Rich has been called upon to make available the full range of Ziegler’s resources and research specialists allowing the firm to become a key strategic partner for multifacility providers looking to reposition themselves or expand into new markets. 

Rich is a frequent speaker on senior living finance and strategy issues on both the state and national levels. He has been appointed to multiple terms for the Governor’s Continuing Care Advisory Council in Florida. In 2008, Rich received the Herbert Shore Leadership Award from the Coalition for Leadership in Aging Services (CLAS formerly RHP). In 2024 Rich received the Distinguished Service Award from LeadingAge Southeast, one of only four “non-providers” to have received this award since 1976.

Tommy Brewer joined the senior living team at Ziegler in May 2014. As a managing director in the senior living finance practice covering the Southeast states, he brings over 25 years of senior living and healthcare related experience to Ziegler.

Prior to joining Ziegler, Tommy was a managing director in investment banking at BB&T Capital Markets, where he was dedicated to the senior living and hospital sectors. Prior to joining BB&T Capital Markets, he spent three years at UBS PaineWebber and two years at First Union Securities, Inc., in both cases serving as a banker to continuing care retirement communities and acute care hospitals. Tommy also previously served as the chief financial officer for the non-acute care division of Bon Secours Richmond Health Systems.

Tommy received his B.S. in accounting and business management from Guilford College. 

William Carney joined the senior living team at Ziegler in 1999 after 15 years of credit and banking experience with clients in the Midwestern and Western states. He has assisted providers with financing new construction, campus repositioning, and start-up projects. In helping his clients find the optimum financing structure, he has worked with unenhanced, fixed rate debt, credit enhanced variable rate bonds, extendable rate securities, HUD debt programs, and interest rate derivative products. He is a frequent speaker at state and national conferences on senior living topics. Will is based in the Chicago office and is responsible for clients in the Midwest region, including, the states of Illinois, Kansas, Missouri, Oklahoma, North and South Dakota, Colorado, Iowa, and Nebraska.

Prior to joining Ziegler, Will worked for an investment bank in Dallas, TX where he provided comprehensive financial advisory and underwriting services. In addition to Will’s banking experience, he worked at Standard & Poor’s Corp (S&P) as a rating officer in the Healthcare Group. Prior to that he worked for the U.S. Treasury in Washington D.C. as a press aide in the Department of Public Affairs.

Will earned a B.A. from Colorado College, Colorado Springs, Colorado, where he won the Senior Thesis Prize from the Economics Department. He also received a M.Sc. in economics from the London School of Economics and Political Science (London, England).

Amy Castleberry has served the senior living industry for over 20 years, joining the senior living finance practice at Ziegler in 2006. She is responsible for providing investment banking services to senior living providers in the Mid-Atlantic region. Amy has led over $2 billion in financing transactions through public bond issues, private placements and direct bank placements for the refinancing, acquisition, expansion and repositioning of senior living organizations. She has led the credit structuring of an additional $3 billion in transactions for new campus and major repositioning development. Amy serves on the CARF Financial Advisory Panel and as a lead contributor to the Financial Ratios & Trend Analysis of CARF Accredited Continuing Care Retirement Organizations. She is a leading speaker on financial and senior living industry trends for boards and conferences nationwide.

Prior to joining Ziegler, Amy was Vice President in the Municipal Credit Research & Strategies Group for Legg Mason Wood Walker, Inc., where she specialized in credit and relative value analysis for the senior living, healthcare, and high-yield sectors. She currently serves as Treasurer for the Board of Directors of the Collington Foundation. She also serves on the Board of Directors of the Hospice of the Chesapeake Foundation.

Amy earned a B.A. in journalism from the University of Maryland, College Park and an M.B.A. from the Robert H. Smith School of Business at the University of Maryland, College Park. Amy served by gubernatorial appointment on the Maryland Commission on Aging from 2002 through 2004. She was awarded the Chartered Financial Analyst designation in 2004 and is a registered general securities representative and registered municipal principal.

Sarkis Garabedian is a seasoned investment banker with a 20-year track record in capital markets, mergers and acquisitions, and strategic advisory services, focusing on the senior living and healthcare sectors. Sarkis has successfully sourced, structured, and executed over $6 billion in capital financing, helping clients to achieve their strategic objectives. In 2013, he established the Seattle office of Ziegler, where he currently leads as Managing Director.

With deep expertise in fostering organizational growth, Sarkis crafts customized finance plans that align immediate needs with long-term ambitions. His comprehensive background spans a variety of projects, financing methods, and M&A strategies, making him adept at guiding intricate fixed- and variable-rate public bond offerings and private placements. He excels in conducting comprehensive credit, legal, and refunding analyses to assess their impact on credit ratings, market access, and capital costs.

Sarkis’s notable achievements include constructing, negotiating, and establishing advantageous legal structures and credit terms to serve his clients’ interests—encompassing financial covenants, security, disclosure prerequisites, and call options. He is a respected voice at Board retreats and industry events, sharing insights on strategy, trends, capital market conditions, novel funding sources, and inventive financing models.

An active member of LeadingAge, Sarkis is a sought-after speaker at sector conferences. He holds a B.A. in Business Administration with a focus on Finance and an MBA from Western Washington University. Licensed as a Municipal Securities Principal, Sarkis possesses Series 7, 79, 63, 52, and 53 securities licenses.

Chad Himel joined the senior living team at Ziegler in November of 2014 to provide  investment banking services to not-for-profit senior living providers across the  Northeastern United States. In addition to his investment banking services, Chad  assists clients nationwide in securing FHA-insured loans for residential health care,  multifamily housing and affordable housing properties.

Chad brings to Ziegler a wealth of experience financing senior housing, healthcare, affordable housing and multifamily housing properties. Immediately prior to joining  Ziegler, he originated FHA-insured loans for Prudential Mortgage Capital Company,  the mortgage lending arm of Prudential Financial. Prior to Prudential, Chad spent  nearly 12 years at HJ Sims and its FHA lending affiliate, Sims Mortgage Funding, Inc.  At HJ Sims, he provided investment banking services to clients across the Northeast.  Chad also provided financial advisory services to banks and institutional bond  investors in the restructuring of distressed credits. At Sims Mortgage Funding, he  provided FHA-insured financing for health care facilities and apartments communities.  In total, Chad has closed approximately $2.5 billion in financings for health care and  senior housing providers since 2001.

Chad earned a B.A. in History from Louisiana State University and an M.B.A. in  Finance from the Crummer Graduate School of Business at Rollins College.

Steve Johnson joined the senior living team at Ziegler in 1999. His primary responsibility is to serve the investment banking needs of senior living organizations in Illinois, Minnesota, Wisconsin, and Indiana. His areas of expertise include the financing of start-up projects, campus repositionings, major expansions, and the workout of troubled facilities.

Most recently his focus has included advising senior living systems on growth through divestitures, acquisitions and new projects. Over the last twelve years, Steve has senior managed or co-senior managed more than 45 public debt offerings – raising more than $2.5 billion through a variety of diverse capital structures. In all of these activities, he has become a leading authority on the metro-Chicago senior living marketplace.

Prior to joining Ziegler, Steve had served as executive director of one of the nation’s premiere senior living organizations, Willow Valley Retirement Communities. For more than five years, he served as an evaluator and team chair for the Continuing Care Accreditation Commission (CCARF-CCAC). Previously, he worked for a leading venture firm in the Silicon Valley of northern California. There, he participated in raising and managing more than $50 million of private equity in both the United States and Japan.

Steve received a M.B.A. from Northwestern University’s Kellogg Graduate School of Management, Evanston, IL and a B.A. from Wheaton College, Wheaton, IL.

Tad Melton is a managing director in the senior living finance practice and he brings more than 25 years of investment banking experience working with senior living and healthcare borrowers in the Mid-Atlantic and Southeastern United States.

Tad has served as day-to-day banker on approximately $6.0 billion of financings for CCRCs, assisted living facilities, skilled nursing facilities, and hospitals. Project scope included start-ups, repositionings, refinancings, acquisitions and divestitures. In the context of such experience, Tad has direct experience with fixed-rate debt (rated and unrated), variable rate debt (bank loans, BQ loans, variable rate demand bonds), bond ratings, reinvestment contracts, and third-party credit enhancement.

Tad is a graduate of Randolph-Macon College, where he studied economics and history. He is also active in his community, currently serving on the board of trustees of Randolph-Macon College. He is a former board member of the Boys and Girls Clubs of Metro Richmond and is a past Chair of the Virginia 4-H Foundation.

Brandon Powell joined the senior living team at Ziegler in May 2014. As a managing director in the senior living finance practice, he brings 25+ years of investment banking experience working with senior living providers in the Southeast and Gulf Coast states. Throughout his career, he has completed more than $3 billion in senior living transactions for both single site providers and large multi-site systems using a variety of structures. Additionally, Mr. Powell has advised his clients on their growth strategies through divestitures, acquisitions and new projects that has resulted in clients successfully meeting their objectives.

Prior to joining Ziegler, Brandon was a managing director at BB&T Capital Markets where he successfully managed a wide range of complex economic, legal and credit transactions. Brandon also spent seven years in similar roles at Wells Fargo Securities and UBS.

Brandon graduated from the University of Virginia with a B.A. in economics and minor in government. He has also been a featured speaker at a variety of senior living conferences such as LeadingAge and various state affiliates including LeadingAge Texas and LeadingAge Florida.

Keith Robertson joined the senior living team at Ziegler in January of 2007 with significant experience in senior living finance and development. His primary responsibility with Ziegler is to provide investment banking services to not-for-profit sponsors of senior living communities in the northeast. Keith is also Ziegler’s northeast regional team leader.

Keith has considerable experience in structuring rated and unrated financings as well as in the solicitation of bank credit for Ziegler’s northeast senior living clients. In his role covering the northeast, he has significant experience working with clients as they explore sponsorship transition opportunities. During his time with Ziegler, Keith has participated in financings that have raised more than $3.2 billion of capital for Ziegler’s senior living clients.

Prior to joining Ziegler, Keith was a vice president with a nationally recognized full service development firm specializing in providing development, financial, marketing, and management services to not-for-profit continuing care retirement communities. Prior to this, he also worked as an investment banker for a Connecticut based firm and provided financing solutions for not-for-profit senior living communities. 

Keith has a Bachelor of Science in political science from Southern Connecticut State University and a Masters of Business Administration from the University of Hartford’s Barney School of Business.

Daren Bell is a Director in Ziegler’s senior living investment banking group,
based out of Seattle, WA. His investment banking career, spanning over 17
years, has been dedicated to the not-for-profit sector. Since joining Ziegler in
2014, Daren’s primary focus has been on serving not-for-profit senior living
organizations throughout the western U.S.

Daren brings extensive senior living experience, working on complex financings
across a full spectrum of projects, including new campus financing, expansion
and repositioning financing, refinancing and restructuring, and mergers and
acquisitions financing. Daren is well versed in all avenues of capital sources,
including fixed- and variable-rate bond financings, tax-exempt and taxable debt,
limited and private placements, as well as a plethora of bank capital structures.
Daren is an expert in developing innovating capital solutions, strategic and
capital planning exercises, debt restructuring, credit assessments, legal and
covenant structuring, as well as a variety of other relevant services. Daren’s
deep understanding of the senior living industry, knowledge of market trends,
regulatory developments and industry best practices offers strategic insights and
guidance that enable and support senior living providers when navigating an
ever-evolving financial landscape.

Throughout his tenure at Ziegler, Daren has helped bring more than 100 senior
living financings to market, totaling nearly $5.5 billion in par amount.
Daren is a frequent speaker at state and national conferences on a variety
of industry topics. Daren received a B.A. in business administration with a
concentration in finance from Western Washington University. He holds Series
7, 63 and 79 licenses.

Marie Carlson is Director in the Senior Living Sponsorship Transition Advisory Practice at Ziegler’s Chicago office.

Marie has been in the senior living sector for over 30 years. Her prior experience has included serving as CFO, SVP-Strategic Development, and Interim VP-Finance at two different multi-site providers, with responsibilities including financial, regulatory, and operational reporting for internal and external users. She has participated in the disposition and acquisition of senior living campuses and multiple bond financings.

In addition to the CFO and development roles, Marie worked at Ponder & Co. providing financial advisory services to senior living clients related to tax exempt bond financings. Previous experience at KPMG for eight years — exclusively in its senior living practice — included performing financial feasibility studies, market demand analyses, financial projections, troubled debt restructurings, and audits.

Marie has served as a surveyor for the Commission on Accreditation of Rehabilitation Facilities/Continuing Care Accreditation Commission and on the Finance Committee for LeadingAge Illinois. She has a B.S. in accountancy from the University of Illinois–Chicago and is a CPA.

Adam Garcia joined the senior living team at Ziegler in May 2014. His principal focus is to serve the needs of senior living and healthcare clients in the Mid-Atlantic and Southeastern United States, in addition to select national clients. With over 10 years of industry experience, his primary responsibilities will include executing senior living bond transactions, performing credit and quantitative analysis, debt structure evaluation, legal document review and preparation of marketing materials for clients

Prior to joining Ziegler, Adam was an assistant vice president in the healthcare finance group at BB&T Capital Markets where he actively participated in nearly $1.4 billion of financings for senior living facilities and hospitals. He has extensive experience with fixed-rate bonds (rated and unrated), variable rate debt (direct taxable and tax-exempt bank loans and variable rate demand bonds), bond ratings and reinvestment contracts. Adam also previously worked in BB&T’s corporate banking group where he was responsible for credit underwriting and relationship management

Adam is a graduate of James Madison University where he received a Bachelor of Business Administration in finance. 

Terry Herndon joined the senior living team at Ziegler in the spring of 2001. As a director, his primary focus is concentrated on providing analytical and technical support to senior living bankers in the Southeast and Gulf States.

Terry has 23 years of experience in the securities industry. His responsibilities have included fund accounting, financial modeling, debt capacity, and cash flow analysis. He has been involved in a wide variety of debt structures, including unrated, rated, enhanced, fixed-rate, variable rate, step-coupon, and capital appreciation bonds. Transaction types include start-up CCRCs, campus repositionings, current, advance, and forward refundings. Terry has worked with a diverse group of entities including health care providers, utility systems and manufacturing firms, having participated in over 100 financings totaling more than $5.0 billion.

Prior to joining Ziegler, Terry was employed at William R. Hough & Co. as a vice president in their public finance group.

Terry earned a B.S.B.A. with a double major in finance and accounting from Appalachian State University. He is a Certified Public Accountant (inactive), a Series 7 – General Securities Representative licensee, a Series 53 – Municipal Securities Principal, and a Series 63 – Uniform Securities Agent State Law licensee.

Jennifer Lavelle joined the senior living team at Ziegler in 1995. Since then, Jennifer has enjoyed assisting Ziegler not-for-profit senior living clients with the fulfillment of their missions to provide high quality housing and healthcare services to seniors in socially stimulating environments. Over the years, Jennifer has been privileged to serve a number of the country’s largest providers in the highly specialized senior living space.

Jennifer functions as an “inside banker” within Ziegler, and in this capacity, she provides an array of services to her senior living clients including many forms of credit and financial analysis as well as hands-on team leadership and management of the day-to-day tasks involved in bringing a tax-exempt financing from conception to completion. These efforts frequently involve coordination of large working groups, such that all participants in a financing process (attorneys, developers, conduit issuers, general contractors, etc.) end up at the same place at the same time – with an attractive financing structure that will serve the community and its residents well over the long term.

Jennifer’s depth of experience and her eye for detail have resulted in the completion of more than 150 successful tax-exempt senior living financings ranging from refinancings to small expansions to large and complex new green field campuses. She has become deeply involved in the financial affairs of senior living clients, both large and small, rated and non-rated, all across the country. The firm has deployed her skills over the years to a large number of financings characterized as particularly large, complex, or unique. The financial structures that Jennifer has helped bring to market are diverse, including fixed-rate bonds, Variable Rate Demand Bonds, Ziegler TEMPS^SM, credit–enhanced financings, synthetic fixed structures, and the like. She also has highly specialized skills frequently utilized in developing new products within the industry and drafting covenants/legal provisions not seen before. She is known for her excellent client service, follow-up, passion for the senior living field, and ability to coordinate large groups in a harmonious fashion.

Prior to joining Ziegler, Jennifer spent three years with a management consulting firm specializing in the aviation industry. Jennifer graduated from Depaul University in Chicago with a finance degree.

Jason Choi is a Senior Vice President in Ziegler’s senior living investment banking group, based out of Chicago, IL. Since joining Ziegler in 2012, Jason’s primary focus has been serving the needs of senior living and healthcare clients in the Midwest by providing banking support and financial analysis to successfully deliver new money financings and refinancings as well as evaluating and financing mergers, acquisitions, and dispositions.

Jason has worked to bring over $3 billion of capital to not-for-profit senior living providers and healthcare organizations, with structures that have included taxable and tax-exempt debt, rated and nonrated bonds, bank and public fixed rate debt, variable interest rate bonds, and seed capital.

Jason earned his B.A. in economics from Yale University in New Haven, CT. 

Matt Mulé joined the senior living team at Ziegler in 2012. His primary responsibility is to provide banking support and financial analysis for senior living providers to deliver financings from conception to completion. Since joining Ziegler, Matt has worked to bring over $3 billion of capital to not-for-profit senior living providers, with structures that have included taxable and tax-exempt debt, rated and nonrated bonds, bank and public fixed rate debt, temporary and permanent debt, fixed and variable interest rate bonds, and lines of credit. Notable financings include structuring the first Floating Rate Note for a not-for-profit senior living provider in the country in 2016 and the first Cinderella Bond involving public tax-exempt fixed rate bonds in 2018.

Matt initially joined Ziegler in January 2012 as an intern where he provided analytical and transactional support to both the senior living investment banking and the corporate finance healthcare team.

Matt earned his B.A. in both economics and political science from Colgate University in Hamilton, NY.

Christie Rappl is a Senior Vice President at Ziegler, specializing in providing investment
banking services to not-for-profit senior living organizations across the upper Midwest.
With a career dedicated to the not-for-profit sector, Christie brings extensive experience
in capital markets, mergers and acquisitions, and strategic advisory services, focusing on
helping clients achieve their strategic objectives.

Christie’s expertise spans various capital sources, including fixed- and variable-rate
bond financings, tax-exempt and taxable debt, limited and private placements, and
bank capital structures. She excels in developing innovative capital solutions, strategic
planning exercises, debt restructuring, credit assessments, and legal and covenant
structuring.

Throughout her career, Christie has successfully sourced, structured, and executed
over $1 billion in capital financing across a range of projects, including new campus
financing, expansion and repositioning financing, refinancing and restructuring, and
mergers and acquisitions financings.

An industry thought leader, Christie is a frequent speaker at state and national
conferences, addressing topics such as strategy, trends, capital market conditions, and
funding sources. She is also a respected voice at Board retreats and industry events,
offering strategic insights and guidance.

Christie holds a B.A. in business administration with degrees in accounting and
marketing. She is a CPA (inactive) in the state of Minnesota and holds Series 50,
52, 63, and 79 licenses, contributing to her expertise and success in the senior living
investment banking sector.

Mimi Rossi joined Ziegler’s senior living finance practice in January 2024. As Senior Vice President, Head of Senior Living Research, her primary focus is concentrated on conducting industry research and trend analyses for educative purposes in the form of presentations, newsletters, and research publications. Mimi supports the senior living finance practice nationally and will work to advance the comprehensive healthcare goals of the firm. In her role, she facilitates several primary research projects, coordinates national, regional and statewide industry conferences.

Prior to joining Ziegler, Mimi served as vice president of risk management at Caring Communities, where she oversaw the integration of those services in-house, while building a team of highly skilled analysts to lead the industry in aging services risk management. While there, she also handled data research and tracked industry trends, created the Caring Communities Collaborative program (a round table of members designed to share best practices), coordinated several conferences and events, and became a valuable speaker at industry events and educational programs.

Mimi has a rich background in healthcare and hospital clinical experience. Before Caring Communities, Mimi worked for Thorek Hospital as chief nursing officer for six years, and as assistant general counsel for one year. She also was director of risk management at Rush Oak Park Hospital and worked several years as a registered nurse at Rush University Medical Center, Mimi’s experience in senior living began when she worked in the restaurant at a Life Plan Community, and earlier in her career she spent two years working with older adults at the Johnston R. Bowman Center for Aging at Rush University Medical Center.

Mimi graduated from Saint Louis University’s College of Nursing, before continuing her education at Loyola University’s School of Law where she earned her Juris Doctor, then joined the Illinois State Bar in 2008.

Genia Weeks joined the senior living finance team at Ziegler in September 2019. Her principal focus is to serve the needs of senior living and healthcare clients in the Mid-Atlantic and Southeastern United States. With over 13 years of industry experience, her primary responsibilities will include executing senior living bond transactions, performing credit and quantitative analysis, debt structure evaluation, legal document review and preparation of marketing materials for clients.

Prior to joining Ziegler, Genia was a senior vice president at BB&T Capital Markets having worked with both the M&A investment banking team and the healthcare finance team.  She has extensive experience with a wide variety of financing structures having actively participated in nearly $4 billion of financings for senior living facilities and hospitals.

Genia is a graduate of Randolph-Macon Woman’s College, where she studied economics and accounting.

Cathy Owen joined the senior living team at Ziegler in 1996. As vice president of senior living research, her primary focus is on senior living industry research pertaining to demographics, investment banking, capital markets and ratings, while also assisting the charter school practice. Cathy’s other responsibilities include assisting with ZieglerResearch.com; creating and maintaining presentation modules and databases; assisting senior living clients, providers and industry professionals on conference speech preparation; responding to internal and external research requests; and assisting with Ziegler’s senior living weekly electronic newsletter, Z-News. Most recently, Cathy has assumed responsibility for coordinating the LeadingAge Ziegler 150 publication, lending supervisory support to a part-time research assistant and the senior living administrative staff.

Prior to joining Ziegler, Cathy spent nine years at The Merchandise Mart’s office of the building in Chicago, where she assisted the associate general counsel. Her responsibilities included the preparation of tenant lease renewals and residential real estate documents, and assisted with the preparation of legal documents for The Merchandise Mart’s 5-year rehabilitation project. Prior to Cathy’s position in the legal department, she worked in the credit and collections department. After an unsuccessful transfer of accounts from paper to electronic processing by an outside firm, Cathy was responsible for researching, correcting, and collecting on tenant accounts for both The Merchandise Mart and The Apparel Center.

Cathy graduated cum laude and holds a BS in business administration with a specialization in marketing from Ashford University. She is also a member of the Alpha Sigma Lambda honor society and served as a mentor in Ashford University’s CHAMPS Peer Mentoring Program, which matches high achieving, upper-division students with new students.

Adam Vanucci joined Ziegler’s senior living team in 2016. His primary responsibilities include providing technical support to the investment banking team, performing high-level financial analysis of current and prospective clients, performing detailed credit analysis, and providing industry research and analysis to address the needs of senior living organizations.

He has provided transactional support on financings that have utilized tax-exempt and taxable debt, Ziegler’s TEMPS^SM products, private bank placements, and lines of credit. In total, he has been involved in over $3 billion worth of financings for Ziegler since 2016.

Prior to joining Ziegler, he interned with Standard & Poor’s in New York City and Stifel Financial Corp in Chicago.

Adam received a BSBA in finance from Xavier University in Cincinnati, OH. He holds Series 79 and 52 securities licenses.

Patrick Moran joined Ziegler in June 2019. His primary responsibilities include providing technical support to the investment banking team, performing high-level financial analysis of current and prospective clientele. Additionally, he is responsible for performing detailed credit analysis, and providing industry research and analysis to address clientele needs.

Since 2019, Patrick has provided analytical support to over 25 transactions totaling more than $1.5 billion in par value across a variety of debt structures including public fixed interest rate bonds, floating rate notes, entrance fee redemption bonds (TEMPS^SM), “Cinderella” bonds, drawdown bonds, and bank direct placement bonds.

Prior to Ziegler, Patrick worked as an accounting, economics and information systems tutor at the University of Arizona. He also interned at a small tax accounting firm located in Tucson, Arizona. Additionally, Patrick previously held a position as a summer intern in the Senior Living Finance Practice at Ziegler. Patrick is a registered representative and holds both a Series 79 (Investment Banking) securities license and a Series 52 (Municipal) securities license.

Patrick graduated Summa Cum Laude with a B.S.B.A. in Accounting from the Eller College of Management at the University of Arizona in 2019.

Kyle joined Ziegler in 2021. His primary responsibilities include providing technical support to the investment banking team, performing high-level financial analysis of current and prospective clientele. Additionally, he is responsible for performing detailed credit analysis, and providing industry research and analysis to address clientele needs.

Prior to starting full time, Kyle previously held a position as a summer intern in the Senior Living Finance Practice at Ziegler.

Kyle graduated with honors with two B.S.’s in Finance and Real Estate from Florida State University in 2020.

Ryan Anders joined Ziegler in 2022 and serves as an analyst for the senior living investment banking team team. His primary responsibilities include providing technical support to the investment banking team, performing high-level financial analysis of current and prospective clientele, and providing industry research and analysis to address clientele needs.

Prior to starting full time, Ryan previously held a position as a summer intern in the Senior Living Finance Practice at Ziegler.

Ryan graduated Cum Laude with a B.S.B.A. in Business Administration with a concentration in Finance from the University of Central Florida in 2022. Ryan is a registered representative, holding both the Series 79 and Series 52 securities licenses.

Hayden Girard joined the senior living team at Ziegler in 2023. His primary
responsibilities include providing technical support to the investment banking team,
performing high-level financial analysis of current and prospective clients, performing
detailed credit analysis, and providing industry research and analysis to address the needs
of senior living organizations.

Prior to joining Ziegler, he worked for a commercial real estate lending firm where he
focused on underwriting properties, interest rate forecasting, and debt structuring’s for
new investments.

Hayden graduated Magna Cum Laude with a B.S. in Finance from Arizona State
University in 2022. He holds his Series 52 securities license.

Jeff Sturla joined the Senior Living Finance Team at Ziegler in 2023 and serves as an analyst for the senior living investment banking team along with the sponsorship transition advisory practice. Jeff works with mergers and acquisitions, strategic advisory and capital formation engagements for senior living and healthcare providers. Jeff additionally held a summer analyst position in Ziegler’s Chicago office in 2022. 

Prior to Ziegler, Jeff graduated from Clemson University’s Calhoun Honors College with a B.S. in Finance and a Minor in Accounting.

Dan Revie has been with Ziegler for over 23 years. As a Managing Director and practice head, he is responsible for the management of the firm’s Senior Housing & Care Finance Practice. Dan specializes in strategic advisory assignments including: mergers, acquisitions, divestitures, and recapitalizations for healthcare entities including: skilled nursing, assisted living, memory care facilities, and entrance fee and rental Continuing Care Retirement Communities (CCRCs)/ Life Plan Communities (LPCs).

During his 20+ years with Ziegler, Dan has completed M&A assignments for public, private, and non-profit organizations. Dan has also been involved with recapitalization assignments for large assisted living and skilled nursing portfolios. He has frequently represented Ziegler’s nonprofit clients with divesting non-core assets. Recently, Dan and his team have been heavily involved with distressed situations in the senior and long-term care living space, including bankruptcies. Dan also has extensive experience with FHA/HUD financing programs.

Dan has been frequently quoted in senior housing and long-term care publications and is a frequent speaker at industry conferences.

Dan’s background is in accounting. Prior to joining Ziegler he worked for PriceWaterhouseCoopers (PWC) as an audit manager, as well as an accounting manager for Northwestern Mutual.

Dan holds undergraduate degrees in both accounting and finance from the University of Wisconsin – Madison, and an M.B.A. from the University of Wisconsin – Milwaukee. Dan has also passed the Certified Public Accountant (CPA) exam. 

K. Nicholas (Nick) Glaisner joined Ziegler in January 2000​. He specializes in mergers and acquisitions and strategic advisory engagements for senior living and healthcare providers. Nick has significant transaction experience involving skilled nursing facilities, senior living campuses, CCRCs and home health organizations.

In his 20+ years with Ziegler, he has focused on sell-side transactions involving both public and private healthcare providers. He has participated in over $2.0 billion worth of healthcare, senior living, and long-term care transactions and works closely with Ziegler Finance Corporation using the FHA/HUD 232 LEAN Program to finance  projects for Ziegler clients.

Nick graduated from the University of Wisconsin in December 1999. He holds a B.B.A in Marketing and Finance. He holds a FINRA Series 79 license.

Eric Johnson joined the Senior Housing & Care Finance team at Ziegler in 2019. He specializes in complex structured senior housing transactions, including debt and equity transactions, financial advisory, as well as mergers and acquisitions. Eric has a unique background in finance, market analysis, project management and engineering.

Prior to joining Ziegler, Eric was a senior relationship manager at Bank of the West/BNP Paribas where he was responsible for transaction sourcing, deal execution and for managing relationships with private and institutional healthcare groups across the U.S.

Eric received his Master of Science in real estate finance and construction management from the University of Denver. He also received a Master of Science with an emphasis in structural engineering from the University of Colorado and a Bachelor of Science in civil engineering from Colorado State University.

Lindsay Konkel joined Ziegler in 2020. Lindsay has an extensive background in FHA-insured loans for both multifamily and seniors housing. As COO, she is responsible for overseeing loan production, underwriting, servicing and asset management of Ziegler’s FHA-insured loan business.

Prior to joining Ziegler, Lindsay was COO of PGIM Real Estate’s FHA and Affordable Lending groups, where she focused on expanding loan originations efforts through talent initiatives, new products and strategic relationships. During her time with PGIM Real Estate, Lindsay served in multiple roles beginning as an underwriter as well as director of operations of the FHA Lending group where she implemented strategies to improve efficiency and quality in all aspects of the business.

Lindsay received a B.S.B.A. and M.B.A. from the University of Denver. She is also MAP and LEAN approved.

Patrick (Pat) Lee joined Ziegler as a managing director in the Senior Housing & Care Finance practice in 2024. He is focused on structured senior housing transactions, including debt and equity transactions, financial advisory, and mergers and acquisitions. Pat has a unique background in finance, acquisitions, and seniors housing operations. He has over 27 years of experience in the seniors housing industry. 

Prior to joining Ziegler, Pat was Vice President of Acquisitions for Senior Lifestyle Corporation where he was responsible for all aspects of acquisitions and new business including origination, debt financing and identifying equity sources. He was also an integral member of the acquisition and development teams at Brookdale Living Communities. Outside of seniors housing, Pat held various financial positions at JMB Realty and started his career as an auditor with KPMG. 

Pat received his Bachelor of Business Administration degree from Loyola University Chicago with an emphasis in Public Accounting. He passed the Certified Public Accounting exam.

Humair Sabir is a Managing Director in the Senior Housing and Care Finance team at Ziegler and is based in San Diego, CA. Humair is responsible for originating, developing, and managing the firm’s relationships along with the execution of complex seniors housing and skilled nursing engagements.

Humair has spent his entire career in the seniors housing and care industry and his prior experiences at reputable institutions in the private equity and REIT sectors, allow him to understand his client’s unique needs and goals.

Prior to joining Ziegler in 2023, Humair was a Managing Director at Blueprint Healthcare Real Estate Advisors, where he was an integral member of the sales team and responsible for originating and executing seniors housing and skilled nursing transactions. Humair also worked for Granite Investment Group, a private equity firm out of Orange County, California, and spent several years at Ventas, Inc. in a variety of different roles, including acquisitions and asset management.

Humair earned a Bachelor of Science in finance with honors from the University of Illinois at Urbana-Champaign and is also a Level III candidate for the Chartered Financial Analyst (CFA) Program. Humair continues to author various industry articles and expert publications and is a frequent speaker at regional conferences.

Christopher Utz joined the Healthcare Investment Banking team at Ziegler in 2018. As Managing Director he specializes in complex structured seniors housing transactions, including debt and equity transactions, financial advisory, and mergers and acquisitions. Chris has over 16 years of healthcare banking and finance experience on both the buy-side and the sell-side.

Prior to joining Ziegler, Chris was a Managing Director at Pinta Capital Partners where he was responsible for transaction sourcing, deal execution and the monitoring of portfolio companies. Specifically, he managed the firm’s Senior Housing investment portfolio with over 1,400 beds in the Northeastern United States.

Chris has held corporate finance and banking positions with CIT, Greystone, Fifth Street Finance Corp’s Healthcare Finance Group (HFG), BNY Mellon, and Merrill Lynch where he completed more than 30 corporate finance and private equity related transactions totaling over $3.0 billion in aggregate deal value.

Chris received his Master of Business Administration (MBA) degree from the Samuel Curtis Johnson Graduate School of Management at Cornell University and his Bachelor of Science (BS) degree from Ithaca College.

Chris holds his FINRA Series 79 – Investment Banking Representative license.

Robert Gall joined Ziegler in 2019.  As a director in the Senior Housing & Care Finance Practice, he brings over 18 years of investment banking experience working with both not-for-profit and for-profit senior living organizations in the Southeastern United States. 

Prior to joining Ziegler, Rob had a successful career at HJ Sims.  There he provided investment banking and advisory services to clients in the Southeastern United States and serving as the lead relationship banker in Florida, Georgia, North Carolina and South Carolina.  Rob worked with a spectrum of clients, from start-up communities to investment grade rated organizations.

Since 2002, Rob has completed more than 60 senior living and long-term care financings, totaling more than $2.6 billion. His experience includes structures such as investment grade rated and non-rated bonds, direct bank placements, draw-down fixed rate bonds, bridge loans, mezzanine/subordinate financing, preferred equity, joint venture partnerships, seed capital, lease arrangements, portfolio financing and sale-manage-back transactions.

In addition, he served as the primary lead banker for multiple 142d for-profit tax-exempt bond financings totaling over $480 million. Throughout Rob’s career, he has continued to be on the forefront of creative financing structures to benefit senior living organizations implementing certain growth strategies. 

Rob graduated from the Wallace E. Carroll School of Management at Boston College with a B.S. degree in finance, and operations and technology management

Clint Miller joined Ziegler in February 2022 as a Director in the Senior Housing and Care Finance Practice. He brings over 15 years of healthcare experience, beginning his career with a large global healthcare software company. Clint has spent the last nine years in banking and finance.

Prior to joining Zeigler, Clint worked at Dwight Capital, where he focused on debt and equity solutions for skilled nursing and private pay senior housing. He was responsible for the origination of FHA, bridge and mezzanine financing for senior housing owner-operators across the U.S.

In addition, Clint was previously a relationship manager for BOK Financial, where he was responsible for transaction sourcing, as well as portfolio management for regional senior housing owner-operators, hospitals, health systems and several institutional clients throughout the southwest.

Clint holds a BS in Management and an MBA in Finance, both from Oklahoma State University.

John Gast joined Ziegler in 2024 as a Vice President in the Senior Housing and Care Finance Practice. In this capacity, John provides transaction support by overseeing the analytical and underwriting efforts, as well as contributing with deal structuring and execution.

Before joining Ziegler, John spent six years at Cambridge Realty Capital, where he specialized in debt solutions for the senior housing and long-term care market. His responsibilities included providing analytical support, underwriting debt transactions, and originating new business for their HUD and bridge loan platforms.

Prior to his time at Cambridge, John worked at Global Logistics Properties (GLP), responsible for the accounting of their industrial real estate investment portfolio. He also served as an assurance associate at PricewaterhouseCoopers (PwC) in Detroit, MI.

John holds both a BA and an MS in Accounting from Michigan State University.

Patrick Mallen joined Ziegler in 2020 as a Vice President in the Senior Housing & Care Finance Practice, progressing to Senior Vice President in 2022. Patrick oversees transaction teams, leading analytical and underwriting efforts to ensure efficient and effective transaction execution.

His expertise lies in capital structure advisory and mergers and acquisitions, with a specialized focus on For-Profit and Not-for-Profit skilled nursing and senior housing providers across the continuum of care. Patrick has successfully completed transactions totaling over $5.5 billion since 2010. His current focus includes sell-side M&A advisory, negotiating debt financings for acquisitions, expansions, and refinancings, as well as raising bond financings for non-traditional Not-for-Profits.

Before joining Ziegler, Patrick served as a Vice President at HJ Sims, a private wealth management, investment banking, and institutional services firm. In this role, he provided capital structure advisory services to senior living and healthcare organizations, with a primary emphasis on new construction, expansion projects, and refinancings.

Prior to HJ Sims, Patrick held the position of Senior Analyst at Public Financial Management (PFM), contributing his analytical expertise to structure and price competitive and negotiated municipal bond transactions for various entities, including municipalities, industrial development authorities, and water and sewer authorities.

Patrick earned a BSBA degree in finance with a concentration in accounting from York College of Pennsylvania. Patrick Holds Series 7, 50, and 79 securities licenses.

Dalton Esmond joined Ziegler in 2022 as a Vice President in the Senior Housing & Care Finance Practice. Dalton’s primary responsibilities include transaction structuring, analytical analysis and underwriting support.

Prior to joining Ziegler, Dalton spent six years at BOK Financial and one year in management consulting. While at BOK Financial, he was a relationship manager in the bank’s hospital, health system and senior housing group. He was responsible for managing a sizable commercial credit portfolio, underwriting new transactions and expanding the book of business.

While in management consulting, Dalton designed and created a proprietary commercial loan review system sold to commercial banks.

Dalton received his BSBA in Finance from Oklahoma State University.

Griffin McCombs joined the Senior Housing & Care Finance team at Ziegler in 2023. He works with mergers and acquisitions, strategic advisory and capital formation engagements for senior living and healthcare providers. Griffin additionally held a summer analyst position in Ziegler’s Chicago office in 2022.

Prior to Ziegler, Griffin graduated from Georgetown University with a B.S. in Business Administration with a concentration in Finance and Accounting. 

Michael McGinnis joined the Senior Housing & Care Finance team at Ziegler in 2022. He works with mergers and acquisitions, strategic advisory, and capital formation engagements for senior living and healthcare providers. Since joining Ziegler, Michael has had extensive involvement in providing analytical support for new business origination and deal execution involving both public and private healthcare providers on numerous sell-side transactions, equity raises, and bank direct placements, as well as work with the HUD/FHA, FNMA, and FHLMC financing programs.

Prior to Ziegler, Michael was a financial analyst at Texas Capital Bank where he focused on corporate strategies, new project investments, interest rate forecasting, and capital budgeting. Michael graduated with his B.S. in Accounting and Finance and an M.S. in Finance from Texas Tech University.

Megan Cunningham joined Ziegler in 2022. Her primary responsibilities include executing industry research projects and assisting with research module creation/updates. She gathers data and assists on presentation materials for conferences and speaking engagements, as well as maintaining Ziegler’s library of research materials. Additionally, Megan provides indirect research support to the banking team.

Prior to joining Ziegler, Megan spent several years in marketing at a senior living community in Chicago, as well as online marketing for FTD.com. She has also held positions with Williamson County Schools, Northwestern Mutual, and Revlon International.

Megan graduated from Lake Forest College with a B.A. in Communications and a minor in History.

Jake Sexton joined the Senior Housing and Care Finance Practice at Ziegler in 2022 as an analyst.

Prior to starting full time, Jake previously held a position as a summer intern on the Senior Housing and Care Finance team at Ziegler.

Jake graduated in 2022 with a B.A. in economics from Wesleyan University where he also minored in Data Analysis.

Dan Revie has been with Ziegler for over 23 years. As a Managing Director and practice head, he is responsible for the management of the firm’s Senior Housing & Care Finance Practice. Dan specializes in strategic advisory assignments including: mergers, acquisitions, divestitures, and recapitalizations for healthcare entities including: skilled nursing, assisted living, memory care facilities, and entrance fee and rental Continuing Care Retirement Communities (CCRCs)/ Life Plan Communities (LPCs).

During his 20+ years with Ziegler, Dan has completed M&A assignments for public, private, and non-profit organizations. Dan has also been involved with recapitalization assignments for large assisted living and skilled nursing portfolios. He has frequently represented Ziegler’s nonprofit clients with divesting non-core assets. Recently, Dan and his team have been heavily involved with distressed situations in the senior and long-term care living space, including bankruptcies. Dan also has extensive experience with FHA/HUD financing programs.

Dan has been frequently quoted in senior housing and long-term care publications and is a frequent speaker at industry conferences.

Dan’s background is in accounting. Prior to joining Ziegler he worked for PriceWaterhouseCoopers (PWC) as an audit manager, as well as an accounting manager for Northwestern Mutual.

Dan holds undergraduate degrees in both accounting and finance from the University of Wisconsin – Madison, and an M.B.A. from the University of Wisconsin – Milwaukee. Dan has also passed the Certified Public Accountant (CPA) exam. 

Lindsay Konkel joined Ziegler in 2020. Lindsay has an extensive background in FHA-insured loans for both multifamily and seniors housing. As COO, she is responsible for overseeing loan production, underwriting, servicing and asset management of Ziegler’s FHA-insured loan business.

Prior to joining Ziegler, Lindsay was COO of PGIM Real Estate’s FHA and Affordable Lending groups, where she focused on expanding loan originations efforts through talent initiatives, new products and strategic relationships. During her time with PGIM Real Estate, Lindsay served in multiple roles beginning as an underwriter as well as director of operations of the FHA Lending group where she implemented strategies to improve efficiency and quality in all aspects of the business.

Lindsay received a B.S.B.A. and M.B.A. from the University of Denver. She is also MAP and LEAN approved.

Samantha (Morrow) Rosenblum is a Director & Deputy Chief Underwriter for Ziegler with over 11 years’ experience in underwriting FHA multifamily and Section 232 Health Care applications. Ms. Rosenblum received her MAP Multifamily underwriter approval on June 5, 2014 and Section 232 Underwriter Approval on August 11, 2015. In 2016 Ms. Rosenblum received a Master of Science in Real Estate in Infrastructure from The Johns Hopkins University, The Carey Business School.

Ms. Rosenblum has worked on the underwriting of numerous HUD Applications under the Section 232 Healthcare and Multifamily (Affordable and Market Rate) programs. Application types include: 232/223(f), 232/223(a)(7), 232/241 Supplemental, 223(f), 223(a)(7), Transfer of Physical Assets, Corporate Credit Reviews, Interest Rate Modifications.

Kristin Michels joined the FHA/HUD team at Ziegler in April 2006. She is a vice president and operations manager of Ziegler Financing Corporation. Kristin is involved with every step of the FHA-insured lending process at Ziegler, coordinating the assembly of HUD mortgage insurance applications and subsequently directing servicing activities of those loans. Her focus is on providing superior customer service to our clients throughout all stages of the financing process.

Kristin received her B.S. in finance from Grove City College and undertook master’s coursework at The Ohio State University. She has earned the Professional Certificate towards a Certified Mortgage Servicer (CMS) Specialist Designation through the Mortgage Bankers Association. Kristin is also a HUD approved MAP and LEAN Underwriter and Construction Loan Administrator.

Jacqueline Robey joined the FHA/HUD team at Ziegler in October 2012. She is an assistant vice president and mortgage loan analyst of Ziegler Financing Corporation. Jacqueline is involved with every step of the FHA-insured lending process, from assembling HUD mortgage insurance applications to completing servicing activities of those loans. Providing excellent customer service is her goal.

Prior to joining Ziegler, Jacqueline served as a customer service specialist at JPMorgan Chase, where she responded to a variety of customer inquiries and requests. Jacqueline earned a B.S. in business administration from the Ohio State University with a marketing specialization.